“Kris and Crandall Help Desk has been an exceptional guy and company to work with. He has provided us with hands on personal service and making things like IT issues barrable. He helped us solve our wifi down issues and continues to check in with us on how everything is going. In a world of 800#’s, we appreciate the small business personal service with successful faster outcomes.”
Carrie Karki ~ Whitebox Marketing
Kris and the Crandall Helpdesk has been a great IT solution for our small business. They are very responsive to immediate needs and proactive towards helping our business grow and stay up to date. Kris took the time to learn and understand our business in order to better facilitate our IT needs.
Dan Meer ~ Clearwaters Outfitting
We started working with Kris back in late 2019 shortly after purchasing the Briggs Lake General Store. At that time we needed to replace all of the PCs and update the wifi along with a few other upgrades. All of this seemed completely overwhelming but Kris came in and worked his magic and had us back up and running within a few hours. Since then he periodically checks in via email or in person to see how things are running and letting me know if he sees any issues on his end with our equipment. It's reassuring to know someone is looking out for us because if our network goes down so does our business. I appreciate the fact that I can always shoot him a text or give him a call to troubleshoot when in a pinch. He is always very responsive! If you are looking for a reliable IT guy - Kris is it.
Jen Wipper ~ Briggs Lake Store
We have been using IT vendors for years in our businesses throughout the USA and have found Kris to be a breath of fresh air. Kris has a talent for providing the information we need in a concise and simple way that we can understand so our IT decisions are informed but not bogged down in techicalities. He also communicates well with a variety of personalities that utilize our IT and is capable of coaching and working with folks at all levels of sophistication. Kris has been honest and forthright with us and we would recommend him to any organization looking for IT services.
Full Circle Water
We had reached out via Facebook to ask for recommendations for someone to help us get internet extended to the warehouse (our business location) on our 20 acre property. Several other business owners referred us to Kris Crandell, owner of Crandell Helpdesk. And boy, were all of them right! He scheduled an appointment right away, came out and assessed our needs, and provided an estimate within a few hours. Once we accepted, he ordered the necessary parts and did the installation shortly after they arrived. After a few weeks of great internet in our warehouse, we had an interruption in service. We contacted Kris and he was out the same day. The diagnosis was due to no fault on his part, but an animal chewing through a wire, which he promptly fixed. If I had to describe our experience with Kris’s service and expertise in one word, it would be “Wow!”.
We are in good company.